customer.service@usmxairlink.com
+52 33 3629 8700

FAQ

Comfort and time savings are the biggest advantages of flying in a private plane. Additionally, you will avoid crowds and hectic terminals, which also keeps you safer during waves of Covid or other infection diseases. By traveling with AirLink Executive you will skip the hassles of airline travel such as parking, layovers, lengthy check ins, security lines and the possibility of lost luggage. AirLink Executive provides you with travel in a luxurious, comfortable, and clean airplane.

Unlike a commercial airliner, charter flights can sometimes bring you even closer to your final destination as they can use smaller airports. By using AirLink Executive you can travel to any destination in and outside of Mexico. Our own planes can fly in the entire American continent (a few exceptions). Partnering up with operators from our network, we can bring you anywhere.

If the aircraft is available and still on the ground, you can definitely make changes to your schedule. Additional cost may be involved.

You can cancel or make changes to your itinerary up to 72 hours prior to your private flight unless a different condition is set for a specific flight. If you need to cancel or make changes within 48 hours of your flight or once the trip has started, we will pass on any incurred costs.

This depends on your destination.

  • For domestic flights within Mexico a passport is not required. If you decide not to use a passport, we will need however another official ID.
  • For international flights you must take a passport (and possibly a visa depending on the destination of your trip).

If we have an airplane available, you can book one of our private jets up to 3 hours before takeoff.  Sometimes, however, it takes more time to obtain all the necessary permits depending on the destination you would like to travel. Therefore, we always recommend to book at least 5 hours in advance. 

Once the plane has been chosen and paid for, the flight is confirmed. After confirmation, the final itinerary will be sent to you.

Yes, of course. For changes or cancellations, please contact our customer service, available 24/7. A change or cancellation is subject to an additional cost as agreed in the reservation contract.

We accept the following payment methods:

  • Credit card
  • Deposit/ wire transfer

This may change from one airport to another. Once reserving your service, we will give you the exact information.

This depends on the aircraft you have booked, the number of passengers and the routes flown. Please ask us how much luggage you can take. We are happy to help!

Most airports offer a separate VIP terminal or entrance for private aviation. The location will be indicated on your itinerary and we will send you more detailed information such as an access map and GPS coordinates. If you have any doubts, you can call us anytime and we will guide you to the right location.

Absolutely. All of our private charter flights include standard VIP catering. If you have additional wishes for catering, please contact our Customer Service department 24 hours in advance. We will be glad to arrange this for your so that you have the perfect experience onboard.

We are available 24/7 every day. You can contact us at any time via +52 333 662 1900 or email customer.service@usmxairlink.com Don’t hesitate to contact us with any inquiry, we are happy to assist you.

For a quote or advice on your private flying needs. We are happy to assist you!